Shipping & Returns
Shipping Policy
Shipping Policy for Matify Shop
Thank you for shopping at Matify! Here is our shipping policy:
1. Processing Time: All orders are processed within 1-2 business days.
2. Shipping Rates and Delivery Estimates: Shipping charges for your order will be calculated and displayed at checkout. We offer standard and expedited shipping options. Delivery estimates will be provided at the time of checkout.
3. International Shipping: We also offer international shipping.
4. Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
5. Lost or Stolen Packages: Matify is not responsible for any lost or stolen packages. Please ensure that the shipping address provided is accurate and secure.
6. Returns and Refunds: Please refer to our Returns and Refunds Policy for information on returning items and receiving refunds.
If you have any further questions about our shipping policy, please feel free to contact us. Thank you for choosing Matify!
Return & Exchange Policy
Return and Exchange Policy:
At Matify, we want our customers to be completely satisfied with their purchase. If for any reason you are not happy with your order, we offer a hassle-free return and exchange policy.
Returns:
- You may return any unused item within 30 days of purchase for a full refund.
- The item must be in its original condition and packaging.
- Please include the original receipt or proof of purchase with your return.
Exchanges:
- If you would like to exchange your item for a different size or color, please contact us within 14 days of receiving your order.
- The item must be in its original condition and packaging for an exchange to be processed.
Refunds:
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Shipping:
- Customers are responsible for the cost of return shipping, unless the return is due to a mistake on our part.
- Original shipping costs are non-refundable.
If you have any further questions about our return and exchange policy, please feel free to contact our customer service team. Thank you for shopping at Matify!